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Posts: 3
Registered: ‎03-04-2019
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Warranty on replacement sharp tv

I purchased a 40 inch sharp tv for $160 without a geek squad Protection plan and three months later my tv got damaged and I called the sharp tv manufacturers about a replacement and they wouldn’t cover it. I wasted money on a tv that doesn’t cover screen damages under manufactured brand warranty. This is the worst experience I have ever dealt with. No one warn me about it when I purchased just the tv. Best Buy would not let me purchase the plan after it happened to resolve my issue.
New Member
Posts: 5
Registered: ‎03-05-2019

Re: Warranty on replacement sharp tv

You can only add the Geek Squad protection plan within 15 days of purchase. Neither the manufacturer warranty or Geek Squad Protection covers physical damage to the tv however. Best buy cannot do anything at this point.
New Member
Posts: 3
Registered: ‎03-04-2019

Re: Warranty on replacement sharp tv

Still the worst customer service experience I’ve ever dealt with. I will be reporting this to the BBB Better Business Bureau.
Posts: 1,501
Topics: 4
Kudos: 142
Solutions: 84
Registered: ‎10-19-2017

Re: Warranty on replacement sharp tv

Hey, Broadnax,

 

Thanks for the post though I'm sorry to hear about the situation you've found yourself in. As an avid TV watcher, I'd be pretty bummed out if mine broke like that. 

 

That said, neither manufacturer warranties or Geek Squad Protection Plans on TVs typically cover physical damage if that's what has happened in this case. At this point, based on the situation you're describing, we would not have repair options through Best Buy. 

 

Regards,

 

 

Luke|Social Media Specialist | Best Buy® Corporate
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Regular Contributor
Posts: 786
Registered: ‎02-07-2011

Re: Warranty on replacement sharp tv

You want to report to the BBB that you physically damaged your TV and neither Best Buy or Sharpe will give you a free one? Let me know if that works out for you, so I know if I can take a sledge hammer to my stuff to get it replaced for free.
Recognized Member
Posts: 209
Registered: ‎09-03-2018

Re: Warranty on replacement sharp tv

I'll also go ahead and wreck my car so I can get it replaced also.