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Posts: 5
Registered: ‎06-06-2015

Warranty - Urgently

[ Edited ]


I’m from Brazil and I bought a TZUMI SLIM POCKET JUICE 10000MAH CHARGE at Bestbuy store (1432, Butterfield Rd - Downers Grove, 60515 - IL) on march 11th - 2018! I don’t know why but it stopped to work now! 

So, How can I resolve it? It has warranty, isn’t has?

Could you please help me with it?

My costumer service PIN is {removed per forum guidelines}

Val #: {removed per forum guidelines}

{removed per forum guidelines}

Thank you very much and I’ll wait for your return!

Best Regards,

Saulo {removed per forum guidelines}

Posts: 8,370
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Registered: ‎11-10-2008

Re: Warranty - Urgently

Best Buy can't help with warranties as these are serviced exclusively manufactured. 


Did you purchase a Geek Squad protection with this? You may need to be in the USA in order to use the warranty as Best Buy does not have international warranty covereage I believe.


In general, items purchased in the USA are assumed to be used there and may not be compatible in your locale. 

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Registered: ‎10-19-2017

Re: Warranty - Urgently

Hello saulocunha,


Welcome to the forums and thank you for reaching out to us! I understand how important it is for your Tzumi Pocket charger to work as expected. I would love to help you where I can.


Best Buy sells products and services with the intention that they will be used within the US. In order for Best Buy to better address your claim, the portable charger will have to be returned to the country where it was purchased. I invite you to visit any store in the US with the product and your purchase receipt to see how we can help.


You can also send a relative with the charger and your receipt to see how we can assist. Best Buy has a Return & Exchange Promise and I recommend reading it here. Let me know if you need any further assistance.


Thank you for contacting us!

Deysha|Social Media Specialist | Best Buy® Corporate
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