11-19-2022 08:21 AM
11-19-2022 11:18 AM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us regarding your situation. I would be reaching out to someone if I was experiencing the same thing.
I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.