10-15-2017 02:50 PM
10-16-2017 12:19 PM
Hi there PAUL0385-
Thank you for taking the time to register to our Forums and letting us know about your experience getting this promotional offer with your TV. I am sorry to hear that you were not able to receive assistance at our store location. It's always frustrating when you notice a promotion after you've already made a purchase, I know I've done it before. I am happy to help you look further into this.
Using the email address associated with your Forum account I was able to find your order for the 55" LG OLED TV you purchased. After doing some further research into the Weekly Ad for October 8th-14th I have some more information about this promotion. I do see that if you were to purchase this TV you could either receive a $150 Best Buy gift card or a free SJ5 Soundbar. I see that you opted for the $150 gift card on your original transaction.
Because this would be a bundled purchase, there is not a method to preform a price adjustment or price match. In order to process something like this the whole transaction must be returned and then repurchased. It sounds as if the Management team at the store offered a one time exception to try and assist you with this order. I am sorry to hear it did not meet your expectations.
I will be sure to document your feedback here at our Corporate Office so we can continue to improve our price matching and price adjustment policies. If you have any further questions or concerns, please let me know. I am happy to help.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!