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Posts: 1
Registered: ‎10-15-2017

WHY DOES BEST BUY MAKE SIMPLY THINGS SO COMPLICATED

SO LET ME START OFF BY SAYING IF A CUSTOMER WHO HAS LONG HELD OUT COMPETITORS AND CONTINUED TO SHOW LOYALTY AND PATRONAGE TOWARDS YOUR ESTABLISHMENT THEN PERHAPS THAT CUSTOMER SHOULD BE TAKEN CARE OF. IF NOT AND AT THE END WHATS EVEN THE POINT OF BEING AN ELITE PLUS MEMBER IF YOU'RE NOT VALUED FOR BEING SUCH. I JUST PURCHASED AN LG OLED TV THAT EVEN NOW STILL HAS AN ONGOING PROMOTION OF $1799 PLUS $150 GC PLUS $300 OFF A LG ATMOS SUBWOOFER. PROBLEM I ENCOUNTERED IS THAT I WAS SO EAGER TO PURCHASE THIS TV THAT I FAILED TO REALIZE THE SUBWOOFER OFFER. SO I ASSUMED THIS SHOULDN'T BE TO COMPLICATED IM SURE THE STORE WOULD BE ABLE TO ASSIST ME, AFTER ALL ITS MORE MONEY BEING SPENT ON PRODUCTS YOU SELL. WELL GUESS I WAS WRONG. I WAS MET WITH A MANAGER THAT HONESTLY WANTED TO TRY AND HELP ME BUT WHEN THEY ASKED THEIR STORE MANAGER THEIR WASN'T MUCH THEY COULD DO BUT MEET ME HALF WAY. SERIOUSLY HALF WAY ON AN ONGOING PROMOTION. IS THIS HOW BEST BUY CHOSES TO HANDLE THEIR CUSTOMERS. HOW ABOUT I RETURN THE TV AND MEET HALFWAY TO AMAZON. PERHAPS THEIR HALF WAY WOULD BE MORE COMPROMISING. ITS FUNNY BECAUSE IM WELL WITH IN THE RETURNING WINDOW. BUT THEN WHAT? YOU GUYS GET STUCK HAVING TO REDUCE A PRICE OF AN OPEN BOX TV AND MANAGE TO STILL LOSE OUT ON YOUR SELLING, GENERAL, AND ADMINISTRATIVE EXPENSES. THE COST OF RETURNING A PRODUCT AND LOSING A CUSTOMER APPEARS TO BE A GROWING TREND WITH BEST BUY.  YOU CAN SPEND COUNTLESS DOLLARS ON REMODELING YOUR STORES TO DRAW IN CROWDS BUT ULTIMATELY IF YOU FAIL IN PRODUCING A SATISFIED CUSTOMER IN THE END IT WILL BE FOR NOT. PERHAPS THE TREND SHOULD BE HOW TO MAINTAIN CUSTOMER SATISFACTION INSTEAD OF SHOWING THEM THE DOOR WITH A SORRY CANT HELP YOU ATTITUDE. WHATS EVEN MORE DISAPPOINTING IS THAT THE MANAGER COULDN'T EVEN COME OUT OF HIS AREA TO TELL ME PERSONALLY THAT HE COULDN'T HELP. I BELIEVE SHE SAID HE WAS THE STORE MANAGER. IF THAT IS TRUE THAN THIS A VERY DISAPPOINTING FEATURE THAT APPARENTLY NEEDS TO BE REVISITED BY YOUR MANAGEMENT STAFF. WHAT IS SO DIFFICULT ABOUT HONORING AN ONGOING PROMOTION ALL I WANT WAS A HOME THEATRE SYSTEM THAT I MISTAKENLY OVERSAW THE VALUE IN AND AS A RESULT WANT TO GIVE MORE OF MY MONEY TO YOUR STORE TO PURCHASE. BUT YET IT CANT BE DONE BECAUSE "YOUR SYSTEM WONT ALLOW A DISCOUNT LIKE THAT" WHAT IF AMAZON OFFERED IT AT A LOWER PRICE ISN'T YOUR POLICY NOW TO PRICE MATCH. IS IT SAFE TO SAY THAT YOU COULN'T BECAUSE YOUR SYSTEM WONT ALLOW IT. P.S. BRING BACK THE EMAIL FEATURE ON YOUR WEBSITE. WHY DOES HAVING TO VOICE AN OPINION HAVE TO BE SO COMPLICATED. IM BEGINNING TO WONDER WHATS THE REAL COST OF A "BEST BUY" IM SURE WITH ENOUGH TRACTION OTHERS WOULD AGREE, AS WELL AS ENJOY HAVING READ THIS SINCE ITS AN OPEN FORUM. 
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Registered: ‎08-21-2017

Re: WHY DOES BEST BUY MAKE SIMPLY THINGS SO COMPLICATED

Hi there PAUL0385-

 

Thank you for taking the time to register to our Forums and letting us know about your experience getting this promotional offer with your TV. I am sorry to hear that you were not able to receive assistance at our store location. It's always frustrating when you notice a promotion after you've already made a purchase, I know I've done it before. I am happy to help you look further into this.

 

Using the email address associated with your Forum account I was able to find your order for the 55" LG OLED TV you purchased. After doing some further research into the Weekly Ad for October 8th-14th I have some more information about this promotion. I do see that if you were to purchase this TV you could either receive a $150 Best Buy gift card or a free SJ5 Soundbar. I see that you opted for the $150 gift card on your original transaction.

 

Because this would be a bundled purchase, there is not a method to preform a price adjustment or price match. In order to process something like this the whole transaction must be returned and then repurchased. It sounds as if the Management team at the store offered a one time exception to try and assist you with this order. I am sorry to hear it did not meet your expectations. 

 

I will be sure to document your feedback here at our Corporate Office so we can continue to improve our price matching and price adjustment policies. If you have any further questions or concerns, please let me know. I am happy to help. 

 

Respectfully,

AndrewB|Social Media Specialist | Best Buy® Corporate
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