Best Buy Store Purchase

[AldinM]

Hello there,

I have been dealing with this issue for a few weeks now, so let me begin. I initially purchased a Chromebook for $500 through my Apple Pay card and paid $14 in cash for the rest of my purchase, in-store. I realized I didn’t need the Chromebook and returned it, in-store. I didn’t have my receipt at the time and it turns out nobody asked for my account number, so the store manager had to look up my transaction by date and time it was purchased. He was able to find it and told me I’d receive my return in 7 business days. It has been WEEKS and $514 is somehow missing? I have basically had no luck with this case and it’s very frustrating, especially for a college student.

[Allison-BBY Social Media Specialist]

Hello, AldinM, and welcome to our online community!

Thanks for posting on our forum for support with your refund. I hate to hear you may still be waiting on that fund to be returned to your account, and I can definitely understand how concerning that would be. I'm happy to do what I can now to help.

To start, can you please explain if you've revisited the store this return happened at to ask about your refund? Since this interaction happened in-store, they would be best able to assist moving forward. 

Regards,