01-02-2019 02:42 PM
I made a simple online purchase for a Galaxy s9+ the phone was picked up at store 0184.
The process was quick and painless however the phone or account was defective I'm not sure, but the Rep at the store was unable to activate the phone because something with the VZW account was out of whack.
I even contacted Verizon for support and they said the account was not set up correctly (Mind you I didn't set up nor did best buy setup any kind of account.)
The phone was returned on May 14th they made me PURCHASE the phone again which was annoying but as long as I got my phone I was fine. Soon after i realized they had not provided me a refund for the product, I contacted the store and they processed the refund over the phone.
We're now in the new year and I'm being contacted my Collection agency saying my VZW account is overdue.
How is that possible when I never even used the phone let alone sign up for an account.
This isn't something I could have done if I could why wasn't I informed that I was responsible for canceling the phone line on a phone and account that NEVER WORKED?
Why is my credit being dinged for something I didn't do? Why is it that the collections agency is contacting me and not best seeing as they are the ones who set up the account and never properly deactivated the line?
I love best buy and make personal and business-related purchases, but I will never suggest someone to this particular store.
01-02-2019 03:33 PM
Thanks for joining us at the Best Buy Community forums. I’m sorry that you’re having issues with your Verizon account.
Have you already reached out to Verizon directly about this, beyond the initial call? As the account is with them, they’d be best positioned to look into this for you and make sure that the account stems from your transaction with us.
If it does, we’ll need to work with the folks at the store where the purchase was made to try and find a solution. If you can confirm with Verizon that this transaction is the source of the issue with the account, please reach out to me through a private message. I’ll need your name, email address, phone number, and the customer service PIN from any receipt you may have.
Once I have that, I can reach out to the store and see if we can work to find a solution.