04-09-2019 10:00 AM
04-09-2019 10:19 AM
Thanks for joining the Best Buy Forums.
Being able to place returns is a great benefit to shopping with Best Buy. I'm sorry to hear that you were denied a return during your recent visit to the store. My understanding is that if a denial notice has been issues, our stores would not have a way to process any returns, including exception returns to Store Credit, for the impacted customer.
While I cannot guarantee a different outcome, we do have specialists that can review your account in regards to return warning and denial notices. If this is something that you would be interested in, please send a Private Message with the following information:
You can find a link to send a Private Message in my signature. Once we have all of that information collected, we can send your concerns over to a specialist for further review.