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Posts: 1
Registered: ‎10-14-2019

Very frustrated and dissapointed

Purchased an open box refrigerator from my local store in Mohegan Lake, NY 10547, on September 14th to be delivered on Sept 29th in the morning. The day before the delivery, I received an email and voicemail indicating that the delivery was scheduled for the next day.


The delivery date came and went, no show, no call, nothing, nada. Called customer service in the afternoon and I was informed that the order was canceled and that I need to go to the store…..wait a second, I didn’t cancel the order.

I went to the store then next, spoke to an assistant manager and told her the issue. She replied back that there is nothing she could do since it was Sunday and she will call me the next day….guess what, nothing again.


A week later passed by and decided to go back to the store, this time spoke to the general manager. Once again, I was promised a follow-up call with a resolution. No call yet.


I went back to the store today (10/14/2019) and spoke to another manager. He was arrogant, no help. His resolution was ….keep on waiting or get a refund.


Requested the phone number for the district manager, and he refused.

Best Buy, what kind of customer service do you provide? All that I want is the product that I purchased, nothing more, nothing less.


It is incredibly frustrating dealing with your staff, your process. I’m an elite plus member, and this is how you treat your loyal customers?


Need a resolution ASAP...this is insane

Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Very frustrated and dissapointed

Hi, Rburgos314,


Thanks for taking the time to create a profile and reach out here on the Best Buy Forums. Welcome to this community, and please feel free to take some time to explore this great platform.


Having issues with your appliance delivery is certainly not what anyone expects when placing the order, so I would be seeking some support as well. Additionally, we aim to provide world-class service at every turn, but it doesn’t seem like that was the case in your recent visits.


For instances such as this, we have a dedicated Geek Squad Client Care team in place. This specialized team is equipped with all of the tools necessary to assist here, and they are available from 8 a.m. to 11 p.m. CT, seven days a week. Please give this expert team a call at (800) 304-1259 to get this taken care of.



Quinton|Social Media Specialist | Best Buy® Corporate
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