Best Buy Store Purchase

[Keezyx]

I’m not sure what information I should be publicly divulging here and whether or not this is the proper channel to do so but before I go into the store to speak with leadership about this I would like to hear some feedback. Me and my wife went into our usual Best Buy location to purchase wireless earbuds. Everything was seemingly normal we picked them out and went to towards the front of the store to purchase. A very friendly young man directed us towards the customer service counter to make the purchase as we were confused where to go because the front checkout lanes were all closed. We arrived at the customer service counter and a young woman whom we have not seen before at this location did not even acknowledge our presence for several minutes and when she did there was immediately an off putting, rude and condescending tone to the way she treated me and my wife. To give more detail me and my wife are an interracial couple and this would not be the first time out and about we have received rude treatment from some people as a result of our relationship. The young woman asked the phone number for our Best Buy account which is listed under my wife’s name and so my wife tells the associate the phone number. She misunderstood the number and so when it came up on the card reader for us to verify it was incorrect and my wife kindly corrected her of the right number it should read as. My wife notices the associate roll her eyes and seemingly become frustrated. Once the proper number came up on the card reader to verify we finished up the purchase and as a side note the young woman gave me slightly incorrect change in coins for what should have been change of two dollar bills but I wouldn't think she would be so petty as to do so on purpose but as the receipt was handed to us me and my wife were both kind of frozen in a disbelief and speechless as to what we just experienced. The reason I was reluctant to immediately attempt to speak with management at the time was me and my wife both felt like we were being a bit crazy but the more we discussed it the more we and specifically my wife who is a woman of color realized there was some trauma to the experience and frankly my wife doesn’t even feel comfortable going into the store anymore. Here I am now going to have to go in myself and explain all of this because I don’t believe anyone should be made to feel so uncomfortable because of the people they choose to love nor should such a dismissive, rude attitude be accepted under any circumstance in retail. I appreciate any feedback and I apologize if this is an inappropriate outlet to share this experience but I would like to be directed to the proper outlet if possible. Thank you.

[AaronG-BBY Social Media Specialist]

Hello, Keezyx,

Welcome to our forums! As we strive to provide a great shopping experience, I can understand your concern with a poor interaction.
I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.
 

Regards,