Best Buy Store Purchase

[allenrha]

I live in Sierra Vista, AZ and was at the local Best Buy located at 2200 El Mercado Loop, Sierra Vista, AZ 85635 (Phone #(520) 417-1002) a few weeks ago helping my Korean Pastor purchase 2 x 75in TVs for our church.  The store manager helped complete our order for delivery and installation and was very rude and talked down to the Pastor in a very condescending way, raising his voice and talking very slow like the Pastor was a child.  I let it go then, and when we left we thought the delivery of the TVs and site survey for installation were scheduled for 5 APR 2021.  Fast forward to a few days ago, and the TVs were delivered but the survey for installation was not conducted and the manager said the site survey was never scheduled and the earliest they could be installed was 19 APR 2021....and this time he raised his voice, almost yelling at the Pastor asking him if he understood this time like he was stupid or someting.  I find this behavior not only rude and highly disrespectful and offensive, but borderline racist!  Is this what Best Buy teaches their managers for how to treat and deal with a customer?  This manager should have to IMMEDIATELY call my Pastor directly and apologize, and then go out of his way to accommodate the installation and set-up with his Geek Squad membership as soon as possible - NOT on 19 APR 2021.  Please contact me directly by phone or email for any follow-up if needed.

Robert H {removed per forum guidelines} | Deputy Program Manager | {removed per forum guidelines} Cell | {removed per forum guidelines}

[Alyssa-BBY Retired: Social Media Specialist]

Hi there, allenrha,

First and foremost, I'd like to give you a warm welcome to our community! I do wish that your joining were under different circumstances, but I appreciate you taking the time to share your experience with our team. As our team works out of the Corporate Campus, I'd like the opportunity to learn more about what happened and assist however possible.

When you get the chance, can you please send me a private message that includes additional details regarding your experience? Please also include the order number or the Customer Service PIN located near the bottom of your receipt and the name of the store manager that you spoke with. You can send a secure message by using the blue button down below.

I hope to hear from you soon!

Best Regards,

[allenrha]

I will get you the Pastor's name and phone number Friday and you can call him direct. I will also pass you the store manager's name Friday after I call the store and get his name - is Best Buy corporate going to apologize for this incident and accommodate the installation of the task for my Pastor and our church?

[Alyssa-BBY Retired: Social Media Specialist]

Thank you for following up with our team regarding this. As our team focuses on offering support through social media channels, I'd be unable to call you or the Pastor directly. However, I'd be glad to continue to assist here through the Forums!

While I'd be unable to speak to any outcomes from this report, I'd like the opportunity to learn more about what happened. Once you gather the name of the manager that you spoke with during your initial visit, would you be able to pass that information along to me here? I appreciate your cooperation with this!

Best Regards,

[allenrha]

Seth {removed per forum guideslines} is the managers name.....I already told you what happened in the first post, now do something about it and address the situation.

[Alyssa-BBY Retired: Social Media Specialist]

Thank you for providing that information. I'd like to gather some additional details to pass this along to the appropriate leadership team. As I'd like to collect the order details, I'll be sending you private message in just a moment so I can gather that information. I ask that you please keep an eye out for my message so I can further assist!

Best Regards,

[allenrha]

I think 27 MAR 21 (SAT) right when they closed and on 5 APR 21 in the afternoon. Thanks.

[Alyssa-BBY Retired: Social Media Specialist]

Gotcha. I appreciate that confirmation, Robert. I've brought this to the attention of the appropriate team for review. I have passed your contact information along to this team in the events that they wish to contact you regarding this. With that said, please know that typically any outcomes or coaching opportunities that may present itself from this feedback would remain internal.

Thank you again for bringing this to our attention. If you have any other questions or concerns that I may be able to assist with at this time, please don't hesitate to let me know.

Best Regards,

[allenrha]

Understand, but how will you make it right with the customer or does Best Buy only look at incidents like this as a "coaching" opportunity for the offending, rude and disrespectful employee?

[allenrha]

No my situation was not addressed at all - no body contacted my Pastor......so now my conclusion is that not only does Best Buy not care when a store manager is rude and disrespectful to a minority customer, Best Buy condones it and I won't shop there again!