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New Member
Posts: 2
Registered: ‎10-23-2022

Very Disappointing Online Customer Agent Credibility

I made a purchase online with the customer care agent on Oct 22nd at 2:54 PM. The items are very time-sensitive for me and I would like to receive it before 3 PM on Oct 23rd. I intended to find a local store where I could purchase them in person so I could get them in time, but the agent told me firmly four times that I would be able to receive all three items by 3 PM on the next day. Right before I made the payment, I reconfirmed with the agent about the receiving time and got a firm confirmation on that. But it turns out that my shipping was late, and at this point, I still haven't received them yet.

I am very disappointed by the credibility of Best Buy's customer service as they could've provided a more conservative estimate on the arriving time, so I would purchase the items in-store rather than paying an extra fee for them to be shipped to me. A few hours of shipping delay might sound acceptable for Best Buy, but it creates tremendous inconvenience and trouble for your customer if the order is time-sensitive.


New Member
Posts: 2
Registered: ‎10-23-2022

Re: Very Disappointing Online Customer Agent Credibility

BTW, the time now is 4:16PM not 3:16PM

Posts: 194
Topics: 1
Kudos: 27
Solutions: 48
Registered: ‎12-07-2021

Re: Very Disappointing Online Customer Agent Credibility

Hi there, euniceblahblah,


Thanks so much for reaching out to us here on Best Buy Forums. I can certainly understand your frustration on an order not being delivered in a timely manner.


I would be happy to look into this closer and assist where possible. To get started, kindly send me a private message with your full name, phone number, and email address, along with your order number.

Ravi|Senior Social Media Specialist | Best Buy® Corporate
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