07-01-2021 07:14 PM
07-01-2021 09:31 PM
Verizon has an online community which may be able to help. Here is the link
Please note that Best Buy is only involved in the sale of the phone and cannot facilitate the unlocking process only the original carrier can.
07-01-2021 09:55 PM
Okay well if you do Facebook there is this option
You can send them a message in FB Messenger
07-01-2021 10:06 PM
hockycanuckjc is right, Best Buy isn't part of this and can't really provide assistance. What I find interesting is that they confirmed it was unlocked then after porting out you find that it's not. At this point, I have no idea who you would go to for assistance. It's a tough predicament.
In my experience, there are times where getting a carrier to unlock a device can be challenging. Most of the time, I have not had an issue...but there was 1 issue I had. It took them 6 months to realize the issue was on their end the whole time.
07-01-2021 10:07 PM
07-02-2021 12:00 PM
Hi there, Koolio1421!
Thank you for reaching out about this and bringing it to our attention! I'm concerned to hear about the predicament you're in. I've had my fair share of issues with getting a new phone or porting over to a different one. It can easily be one of the more frustrating experiences with a new purchase. That being said, as mentioned above, we have limited exposure during the process of actually activating the new device. That's mostly going to be on the carrier side. From what you mentioned, Verizon has exhausted their options for resolving it. Like hockeycanuckjc mentioned, I would try reaching out on Facebook to the community or their support team. You may find that another Verizon customer has run into a similar issue. Whenever I have a tough problem, sometimes asking the customers or forum boards can get you the quickest answer!
If you give that a shot and it doesn't work out, or just want to move on to the next step, I would head into your local Best Buy and speak to one of our mobile phone experts. They may be able to point you in the right direction or call Verizon on your behalf. I hope this helps out! If you have any questions, please let me know. Otherwise, I hope you get this resolved soon. Have a great holiday weekend!