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New Member
Posts: 3
Registered: ‎07-01-2021

Verizon phone still locked after 60 days and paid off in full.

So, yesterday I spent 3 hours on the phone with Verizon trying to unlock my phone until they finally had exhausted all available options. My phone is unlocked according to them but they filed this form for Bestbuy saying that there was an error on their half of the unlocking process and that that's why it will not unlock. I cannot call them anymore as my number has been ported over to my new carrier in which my service for Verizon was auto turned off. Now i get a notification that my phone cannot switch carriers and to contact Verizon which i cannot do. I know that you guys don't lock phones and I know that only the carriers can and that my phone is attached to the carrier I bought it for but, like what is this madness? If my carrier has exhausted all available options on their behalf to help me even escalated it a few times over the phone to no avail.
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Registered: ‎11-10-2008

Re: Verizon phone still locked after 60 days and paid off in full.

Verizon has an online community which may be able to help. Here is the link

 

https://community.verizon.com/

 

Please note that Best Buy is only involved in the sale of the phone and cannot facilitate the unlocking process only the original carrier can.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 3
Registered: ‎07-01-2021

Re: Verizon phone still locked after 60 days and paid off in full.

Cannot use it as I am no longer a customer there since my phone has been ported over to my new carrier.
Posts: 9,912
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Registered: ‎11-10-2008

Re: Verizon phone still locked after 60 days and paid off in full.

Okay well if you do Facebook there is this option

 

https://www.facebook.com/verizon

 

You can send them a message in FB Messenger

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Best Buy Employee
Posts: 2,401
Registered: ‎01-09-2015

Re: Verizon phone still locked after 60 days and paid off in full.

hockycanuckjc is right, Best Buy isn't part of this and can't really provide assistance.  What I find interesting is that they confirmed it was unlocked then after porting out you find that it's not.  At this point, I have no idea who you would go to for assistance.  It's a tough predicament.  

 

In my experience, there are times where getting a carrier to unlock a device can be challenging.  Most of the time, I have not had an issue...but there was 1 issue I had.  It took them 6 months to realize the issue was on their end the whole time.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 3
Registered: ‎07-01-2021

Re: Verizon phone still locked after 60 days and paid off in full.

Ok, thanks i think I'll just go and use doctor sim to unlock my phone. It'll cost me $83 but if it works then I'm happy instead of waiting a long time for this to happen.
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Registered: ‎10-19-2020

Re: Verizon phone still locked after 60 days and paid off in full.

Hi there, Koolio1421!

 

Thank you for reaching out about this and bringing it to our attention!  I'm concerned to hear about the predicament you're in. I've had my fair share of issues with getting a new phone or porting over to a different one.  It can easily be one of the more frustrating experiences with a new purchase.  That being said, as mentioned above, we have limited exposure during the process of actually activating the new device.  That's mostly going to be on the carrier side.  From what you mentioned, Verizon has exhausted their options for resolving it.  Like hockeycanuckjc mentioned, I would try reaching out on Facebook to the community or their support team.  You may find that another Verizon customer has run into a similar issue.  Whenever I have a tough problem, sometimes asking the customers or forum boards can get you the quickest answer!

 

If you give that a shot and it doesn't work out, or just want to move on to the next step, I would head into your local Best Buy and speak to one of our mobile phone experts.  They may be able to point you in the right direction or call Verizon on your behalf.  I hope this helps out!  If you have any questions, please let me know.  Otherwise, I hope you get this resolved soon.  Have a great holiday weekend!

Caleb H|Social Media Specialist | Best Buy® Corporate
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