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New Member
Posts: 2
Registered: ‎11-24-2019

Verizon phone return issue

I recently switched to Verizon and purchased a new iPhone 14 Pro via payment plan at Best Buy...but after a week was unsatisfied with the service at my house and wanted to return it. I was afraid of losing my phone number so I ported back to T-Mobile. then walked next door to return the phone at Best Buy. When I was helped by the Customer Service Rep at the Mobile counter, he stated that because ported, he was no longer able to associate the return with my account...and lo and behold, I have been charged for the phone.

How do go about getting this Best Buy return applied to my now-closed Verizon account?

Social Media Specialist
Posts: 223
Registered: ‎10-12-2021

Re: Verizon phone return issue

Welcome back to the Best Buy Forums!



Thank you for taking the time to stop by our community forums. I completely understand your concerns with your return not reflecting on your account. I would need to look at your account information to see what's going on. 



Please send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.



Kadian|Social Media Specialist | Best Buy® Corporate
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