Best Buy Store Purchase

[Maria222]

I had a really bad experience with Best Buy in Orange, CA on Chapman Avenue. I bought a Whirlpool fridge on March 11 and was promised a March 18date with a 6 hour timeframe for delivery.

1st problem: Nobody called the day prior the delivery (as written in the instructions) to confirm. My status online said nothing has changed so I took the afternoon off to wait for delivery.

I was told delivery was March 18th between 12nn-6pm. At 1pm that day I got an automated email saying order was cancelled and to call an 800 number for reason.

Made me cry coz of frustration and lost wages for wasting my time and nobody giving me a clear explanation of why it was cancelled. Called 800# which was Geek Squad, a Stephanie said she’d escalate and call me back after 2 hrs for status. She never called me back. My husband went to the store later that day, spoke to Jacob (manager on duty?) and was given an “escalation form to field”.

The store (Milad-appliance manager) called me to apologize and blamed the delivery 3rd party for dropping the ball and had the audacity to remind me that the Best Buy survey I will receive on email should not be a score for the delivery but of the sales people I encountered in the store upon purchase.

It was upsetting. I lost wages for the time I wasted waiting on nothing. Nobody bothered to call the day before to help me manage my expectations and the worst is for Milad the appliance manager to be more concerned about what I’d write in a review. Totally leaves a bad taste in the mouth and overall awful customer service from Best Buy in Orange, CA on chapman .
Meanwhile, I’m out $800 for a fridge that’s now promised to arrive in another week, lost wages, lost income on a unit that has no fridge and a massively disappointing experience at Best Buy.
Maria L

[Kadian-BBY]

Welcome to the Best Buy Forums!

Hi Maria222, 

Thank you for taking the time to stop by our community forums and letting us know about your experience with your appliance delivery. I know that an appliance purchase should be an exciting time and delays are never ideal. So I completely understand your frustration around not receiving your delivery after waiting all day and not getting any information as to the cause. I'm glad to hear that you were able to get your order scheduled. I can forward your complaint to the store and if you would like me to look into the order details for you, to see what may have caused the cancellation in the first place I can certainly do so, just send me a private message.

You can send me a private message by clicking on the blue button at the bottom of this post.

Best, 

[Maria222]

I respectfully urge you to have better customer care by looking into why my order was mysteriously cancelled at the time frame of delivery. The sorry thoughts and prayers are sadly not enough to cover my lost wage as I sat and wait for nothing. I sent you a private message. Please and thank you

[Kadian-BBY]

Your message was received. Thanks.