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Posts: 1
Registered: ‎01-04-2021

Upgrading Device

I went to store to check offers on boxing day. Firstly i asked about iphone 12 pro 256gb just to know but the guy brought the device out with agreement papers and explained me the offer. After listening to that I preferred to upgrade to iphone 12 pro 128gb but the guy refused and told me he can’t upgrade to that. For that i need to come next day. When i went there bext day there were no devices and directed me to other store and when i went there they told me they exchange the device in their store and again i have to drive back to same store and they told me to come on Wednesday as they will get the stock on Tuesday. But when i went on Wednesday they told me the same thing again no stock. Apart from this issue when i asked about the offers I’m getting when i upgrade the device to iphone 12 pro 256gb the told me that i will be getting 100$ gift card from best buy and 45$ service fee credit and a 100$ Credit in fido towards my previous device balance. But when i got the bill from fido yesterday there was no 100$ credit and when asked the fido about this they told me i need to contact bestbuy store from where i bought it. After contacting several times to the best buy and fido the guy who upgraded my device doesn’t help or cares about the offer which i have to get. I wanted the upgrade if only i get the 100$ credit from fido and gift card from bestbuy then only i said yes but now the bestbuy guy doesn’t know which offer he gave me and ignores it completely.
Posts: 1,139
Topics: 52
Kudos: 217
Solutions: 46
Registered: ‎11-23-2018

Re: Upgrading Device

Hi, kranthi_u, and welcome to our online community!


Thank you for reaching out to us on the forum for support with this cell phone offer. This forum is only able to assist with purchases made through our US Best Buy stores and US website. Please contact Best Buy Canada through their Contact Us page.


I also recommend reaching out to our Best Buy Canada partners at @BestBuyCanHelp on Twitter. You can also reach out to them through private message on Facebook, through phone at (866) BEST BUY, or through means of their Geek Squad page online.


Hope this helps,

Allison|Social Media Specialist | Best Buy® Corporate
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