12-07-2019 07:43 PM
12-17-2019 02:52 PM
Good afternoon, Husker25,
Welcome to our forums, and thank you for sharing your feedback with us. Whenever our customers choose to shop with us, be it in one of our brick and mortar stores, online, or by phone, we’re hopeful they’ll have a positive experience with any associates they interact with. From what you’ve described, your experience with Tony is far from the level of service we hope to provide our customers when shopping with us, and I apologize for any disappointment this experience may have caused.
I’d like to make sure we’re fully documenting your feedback here at our Corporate Headquarters, so it might be visible to the appropriate leadership for any coaching or training opportunities that may present themselves. Would you be able to provide me the location of where this interaction took place, as well as the date and approximate time? Additionally, I’ll ask that you send me a private message with the following information:
This should be enough for me to properly document your feedback. To send me this information privately, be sure to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,