07-05-2019 04:41 PM
I purchased a blue ray player on 6/7/19. It was to hook up to my t v. Due to circumstances beyond my control my t v never got brought to where I am now living. Decided to buy a smart t v and wanted to return unopened box. Was advised by Slidell store I could not return it. Needless to say I will not be buying my new t v from Best Buy. I used to get good service from Best Buy in Monroe but evidently customer service is low on the totem pole now. My son buys a lot from Best Buy
07-05-2019 07:17 PM
07-05-2019 10:30 PM
Policy schmolicy it’s a sorry deal. I’m stuck with a $90 ourchase that I don’t need. If I had opened it yes but unopened no. I will buy the Tv from WalMart and tell all my friends the service you give to older people. I have been in retail all my life and that’s very poor business
07-06-2019 09:24 AM
07-07-2019 11:54 AM
Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. I understand that having a product you can’t use is a bad situation.
As jdogg836 notes, under our Return & Exchange Promise, we are only able to accept most return within 15 days of purchase. That said, I’d be happy to review this for you to make sure that’s the case here.
Please send along a private message by using the link in my signature below this post. I’ll need your name, email address, phone number, and the customer service PIN from the bottom of your receipt.