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New Member
Posts: 3
Registered: ‎07-05-2019

Unopened item store won’t let me return

I purchased a blue ray player on 6/7/19. It was to hook up to my t v. Due to circumstances beyond my control my t v never got brought to where I am now living. Decided to buy a smart t v and wanted to return unopened box. Was advised by Slidell store I could not return it. Needless to say I will not be buying my new t v from Best Buy. I used to get good service from Best Buy in Monroe but evidently customer service is low on the totem pole now. My son buys a lot from Best Buy

Best Buy Employee
Posts: 1,039
Registered: ‎01-09-2015

Re: Unopened item store won’t let me return

The standard return period would be 15 days from purchase, if you are an elite or elite plus member you could have 30 or 45 days respectively. It sounds as though the store was applying the policy correctly and I’m sorry that it may affect your shopping choices in the future. Hopefully you’ll consider shopping with us again in the future.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 3
Registered: ‎07-05-2019

Re: Unopened item store won’t let me return

Policy schmolicy it’s a sorry deal. I’m stuck with a $90 ourchase that I don’t need. If I had opened it yes but unopened no. I will buy the Tv from  WalMart and tell all my friends the service you give to older people. I have been in retail all my life and that’s very poor business

Best Buy Employee
Posts: 1,039
Registered: ‎01-09-2015

Re: Unopened item store won’t let me return

Again, I apologize that you are dissatisfied with the return period. Personally, I believe it’s more than enough time to try something out or verify that it’s what I need. We also want everyone to be aware of it, which is why it’s on every receipt and posted in store near the registers. If you are with that length of time, that is usually the appropriate time to take issue. Expecting it to be handled differently than our written policy is not. Most major electronics retailers and major big box stores like WalMart have enacted similar policies for electronics, so please be aware of their offerings as well.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 3
Registered: ‎07-05-2019

Re: Unopened item store won’t let me return

Glad you think so. I’m stuck with a product I can’t use Period
Posts: 5,965
Topics: 80
Kudos: 557
Solutions: 342
Registered: ‎12-23-2016

Re: Unopened item store won’t let me return

Hello, Kayebesue1,

 

Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. I understand that having a product you can’t use is a bad situation.

 

As jdogg836 notes, under our Return & Exchange Promise, we are only able to accept most return within 15 days of purchase. That said, I’d be happy to review this for you to make sure that’s the case here.

 

Please send along a private message by using the link in my signature below this post. I’ll need your name, email address, phone number, and the customer service PIN from the bottom of your receipt.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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