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New Member
Posts: 3
Registered: ‎06-28-2022

Unfair Price Match Guarantee

Hello Customer Support,

 

I purchased a Google Pixel 6 Pro on Sunday, June 27th for $899 at my local Best Buy store.

 

The follow day I saw the same Google Pixel 6 Pro that I purchased, on another website with a price of $779.99.

 

That other website was "Woot!, An Amazon Company".  This website is affliated with Amazon.com.

 

On the day I saw the price on "Woot!", June 28th, I chatted with customer service on your website. I made my case to customer service that I believe the price listed on "Woot!" should be considered for a Price Match Guarantee.

 

On your FAQs for Price Match Guarantee, it does list Amazon.com as a Patch Match retailer. And since "Woot!"is an Amazon company....this is why I believe the price listed on "Woot!" should be considered for a Price Match Guarantee.

 

I ended up getting to a supervisor during my chat, but they were not accepting my claim for a Price Match.

 

I'm writing this to you in hopes that Best Buy will reconsider my Price Match request. I don't want this to be a deciding factor if I will every shop at Best Buy again.

 

Please let me know if I can send you my Best Buy receipt and proof of the lower price website.

 

Thank you,

Robert

Posts: 11,577
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Registered: ‎11-10-2008

Re: Unfair Price Match Guarantee

Woot usually has daily specials which would make your PM invalid as it falls under the rules per the PM Guarantee.

 

From the website:

 

Exclusions apply including, but not limited to, items sold by Marketplace vendors, competitors’ service prices, special daily or hourly sales, and items for sale the Friday before Thanksgiving Day through the Monday after Thanksgiving.

 

So if this item was on sale just for that day only, it won't qualify for the PM.

 

A full list of exlcusions and terms can be found here: https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300050002.c?id=pcmcat29...

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎06-28-2022

Re: Unfair Price Match Guarantee

I still don't think it fair....I hope someone from best buy management will look at this
Posts: 11,577
Topics: 1,937
Kudos: 1,016
Blog Posts: 0
Solutions: 360
Registered: ‎11-10-2008

Re: Unfair Price Match Guarantee

I understand you believe it's not fair. However the PM rules are set in stone and in the end, if the moderator upholds the PM rules and determines the denial was correct, this would be the final answer. There are no exceptions to the rules unfortunately. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎06-28-2022

Re: Unfair Price Match Guarantee

We'll see if a moderator responds.
Social Media Specialist
Posts: 151
Registered: ‎12-29-2021

Re: Unfair Price Match Guarantee

[ Edited ]

Hello, rknight3d,

 

I will include the link below for our return and exchange promise. I can understand how it may be confusing. If you have other questions or concerns please Private Message with your name, email and phone number.

 

Our Price Match Guarantee does not cover:

  • The online prices of retailers not listed in the "Special considerations" section.
  • Products shipped from or sold by third-party sellers on websites.
  • Pricing only available to select groups of customers including Membership Program members, loyalty offers, discounts relating to non-warehouse membership or paid loyalty programs and government exchange store offers.
  • Transactions from Best Buy Education, Best Buy for Business and from a Best Buy Marketplace store on a third-party website (e.g., Amazon, eBay, Google).
  • Competitor offers including contract cell phones, service prices (including delivery and installation charges), pre-order offers, rent/lease to own items, liquidation offers, trade-in offers, items denoted as Black Friday pricing and special daily or hourly sales.
  • Any financing offers, bundle offers, items included in bundle offers, subscription services, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, Point of Sale Activation cards, video game discounts related to a membership program, voice-only deals, and items for sale the Friday before Thanksgiving Day through the Monday after Thanksgiving, whether offered by us or a competitor.

 

Sincerely,

 

Thomas|Social Media Specialist | Best Buy® Corporate
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