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Registered: ‎08-19-2020

Unacceptable customer service by Store manager at Thousand Oaks California Store

I went in today with my son to purchase a Macbook Pro for his College bound gift.  I was told there is a college student discount of $100 off with Free Air Pods and also BestBuy Reward on 10% back.  We were there for a whole hour constantly been told by an invisible manager to sign up for student account, to login on a laptop to activate the account, to apply for Store Credit card for 10% back Rewards.  The manager never once show up to help up out and having the Service Rep running arround and customer waiting on a purchase that simply hit a dead stop.  After all thats been done and 1 hour has passed and your stupid computer still won't work.  The Service Rep is nice and keep asking for Manager to come over to override it as they were told they will do that in the beginning.  Now 60 minutes has passed and we tried everything he/she inform the service rep to us and he/she is refuse to come over to override in order to complete the purchase.  Just why would I want to support my local store now with this type of lazy arrogant management altitude. This is very frustrating and its the worst experience I ever had with all my years of shopping at Bestbuy.  How are you going to stay in business with this type of in store frontline management.

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Registered: ‎08-21-2017

Re: Unacceptable customer service by Store manager at Thousand Oaks California Store

Good afternoon, User944027,

 

Welcome to our community forums. I appreciate you taking the time to visit us and let us know about your recent visit to our Best Buy Thousand Oaks location. It certainly does sound strange that you were unable to speak to a store manager regarding this purchase.

 

I'm a bit confused by this message. Did you have trouble setting up a My Best Buy account during your visit or applying for a My Best Buy credit card? Were you able to make this purchase during your visit? How can I best assist you at this time?

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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