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Posts: 2
Registered: ‎04-05-2019
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“Unable to verify information! Cancelled Order

Bestbuy keep on cancelling my order. Like 3 times already. I get so frustrated. I just use my credit card 3 weeks ago. And now I can’t because they keep on cancelling my order. Can anybody help me or anybody have any idea what’s going on. I already check my account and everything is okay. I just can’t order an item.
Posts: 3,141
Topics: 47
Kudos: 218
Solutions: 168
Registered: ‎08-21-2017

Re: “Unable to verify information! Cancelled Order

Hello gracecobb13, 

 

Thank you for visiting our community forums to let us know about your orders. I can certainly understand how frustrating it would be for your orders to be cancelled and be unable to figure out why. I would be happy to do some research in to this to see what I can find out. Can you please send me a private message with some more information? I'll need to confirm your:

 

Full name

Email address

Phone number

Cancelled order numbers 

 

To send a private message please click the button at the bottom of my post. I look forward to hearing back from you so I can continue to look in to this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-05-2019

Re: “Unable to verify information! Cancelled Order

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Posts: 3,141
Topics: 47
Kudos: 218
Solutions: 168
Registered: ‎08-21-2017

Re: “Unable to verify information! Cancelled Order

Hello gracecobb13,

 

Thank you for your response. I have removed several parts of your last post because it contains personal information. Can you please send that in a private message to me to help protect your privacy?

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!