Best Buy Store Purchase

[alflo3000]

This would be my second purchase using Xbox all access. Called Citizen and all is good on their side but unfortunately keep getting the "sorry that didn't work. Please try again." Message. Any help would be great.

[Blue-BBY Retired: Social Media Specialist]

Hello, alflo3000,

Thank you for reaching out to us on our Online Community Forums.

Having gaming issues is never ideal, so I'd love to see how our team may be of help. If this is related to a recent purchase with Best Buy, please send us a private message with your full name, phone number, email and order number.

Sincerely,

[alflo3000]

Maybe I posted this in the wrong area, but to clarify this post is about my inability to purchase an Xbox using Xbox all access.

[Blue-BBY Retired: Social Media Specialist]

Understood. 

To clarify, have you already went through the process on our website for Xbox All Access? If so, I may be able to review the order a bit further on our end. Please send us a private message with your full name, phone number and email. 

Sincerely,