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New Member
Posts: 3
Registered: ‎01-07-2022
Accepted Solution

Unable to contact the local store in Panama City, Florida

I have tried many times to contact the local store but keep getting a busy signal. I need to get a copy of my proof of purchase. 

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Registered: ‎11-10-2008

Re: Unable to contact the local store in Panama City, Florida

Easiest solution would be the instructions outlined here:

 

https://www.bestbuy.com/site/help-topics/getting-receipt-copies/pcmcat204400050026.c?id=pcmcat204400...

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎01-07-2022

Re: Unable to contact the local store in Panama City, Florida

Thank you for your suggestion. I do appreciate the reply. The issue is two fold. 

First, the order was not made using my account but was in store. I have my receipt but need an invoice for my purchase. 
Second, I live and work outside the US and cannot just walk into the store.  I was home for a visit and needed a new laptop. The laptop had issues recently so I am trying to sort out some issues I encountered. 

once again, I appreciate you mediating this forum. 

kevin

Posts: 1,810
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Registered: ‎11-23-2018

Re: Unable to contact the local store in Panama City, Florida

Hello, Kevin!

 

Thanks for joining our online community and posting for support with your recent receipt. I'm thrilled to hear you chose to shop at Best Buy for a new laptop when you were visiting the U.S. I hope you had an awesome experience at the Panama City store! It's never ideal having to deal with laptop issues, so I can understand wanting to get assistance with this now.

 

We are only able to provide a receipt as a proof of purchase. What order information are you in need of specifically? I'd like to see if I can help in any way.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-07-2022

Re: Unable to contact the local store in Panama City, Florida

Thank you for your response. Dell was able to assist me with the issue and the problem has been resolved. 

Posts: 1,810
Topics: 91
Kudos: 291
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Registered: ‎11-23-2018

Re: Unable to contact the local store in Panama City, Florida

I'm so glad to hear that, Kevin!

 

I appreciate you providing that update. If you happen to need assistance again in the future please don't hesitate to reach back out here.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!