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Posts: 1
Registered: ‎01-06-2018

Unable to Return X-Mas Items - Even with Receipt



Apparently I'm unable to return two items because Best Buy apparently uses TRE to scan for returns.   I haven't returned anything at a Best Buy or any retailer I can think of in at least a year.   The store manager directed me to contact TRE directly....TRE sent me a report, disputed items and they directed me back to the Store Manager.


Of course, after calling TRE and leaving various voice mails and finally getting my report in hand....all those activities exceeded the "generous" 14 day day return policy.  


Strange that TRE has 30 days to send you a report to dispute...and BB only has 14 days to return an item.


How does one get in touch with someone at corporate?



Posts: 6,098
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Registered: ‎11-30-2015

Re: Unable to Return X-Mas Items - Even with Receipt

Good Afternoon mark1210,


Thank you for choosing Best Buy this holiday season. I’m sorry to hear that you were unable to return a couple of items. I appreciate the time you’ve taken to share your concerns regarding a TRE warning you received. My sincere apologizes for our delayed response due to the holiday season we’re doing our best to catch up.


Best Buy, like many other retailers, utilizes a third party called the The Retail Equation to monitor returns plus keep costs low for our customers. You’re more than welcome to learn more about TRE here. Moving forward you’d continue to work with TRE to dispute the warning you received. I’m sincerely sorry if TRE provided you the expectation that the store manager would be able to assist you further. If TRE denied your dispute we’d be unable to overturn their ruling on this matter.



Mariah|Social Media Specialist | Best Buy® Corporate
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