07-21-2022 04:49 PM
Solved! Go to Solution.
07-21-2022 05:07 PM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us regarding your refund. I would be reaching out to someone if I had questions about it too.
I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.
07-29-2022 11:30 AM
Everything is listed as returned and processed correctly in our system. The error we get when accessing your account is that we are unable to assist with any activations on the account and to direct you to your carrier for further help. You will need to visit a TMobile location or call into TMobile support for help on this. It is likely due to so many exchanges that we are now locked out of your account.
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