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New Member
Posts: 6
Registered: ‎03-07-2022
Accepted Solution

Trying to return exchange a smartphone

I bought a smartphone through T-Mobile at my local Best Buy. I’ve exchanged it a couple of times for different models. I want to exchange it for a different model before my return window closes. I went to my local Best Buy and drove to one over an hour away in a different state. They told me that On my account it says the phone is returned. However my $700 deposit they still have (I used gift cards and threw them away after using them) and i obviously still have my phone and T-Mobile still has me on installment billing for it. My brain hurts from typing this lol.
Posts: 95
Topics: 1
Kudos: 26
Solutions: 8
Registered: ‎10-19-2020

Re: Trying to return exchange a smartphone

Hello, BRocket,

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us regarding your refund. I would be reaching out to someone if I had questions about it too. 

 

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

 

Regards,

Katie B|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎03-07-2022

Re: Trying to return exchange a smartphone

Still not resolved.
Posts: 95
Topics: 1
Kudos: 26
Solutions: 8
Registered: ‎10-19-2020

Re: Trying to return exchange a smartphone

Everything is listed as returned and processed correctly in our system. The error we get when accessing your account is that we are unable to assist with any activations on the account and to direct you to your carrier for further help. You will need to visit a TMobile location or call into TMobile support for help on this. It is likely due to so many exchanges that we are now locked out of your account.

 

Katie

Social Media Specialist

Best Buy Corporate

Katie B|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎03-07-2022

Re: Trying to return exchange a smartphone

Preston got it resolved!
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New Member
Posts: 6
Registered: ‎03-07-2022

Re: Trying to return exchange a smartphone

Thank you Amy and Preston.