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Posts: 1
Registered: ‎08-10-2018

Trying to return a $10 part?? Really want to loose a customer???

I went to a local BB to purchase a phone jack, I waited about 1/2 hour until two salespeople returned with one. It had a price of $10 on it ,it’s generally given free from internet installers. But I was desperate..


soon after i arrived at my summer home ,I was bitten by a bug and became extremely ill. I was bedridden on medicine for 3 months. 


I went yesterday to local BB to return phone jack ,first words out of CS mouth were this is out of our return period of 15 days.  I had no idea and in this day and age where Amazon and everyone is fighting for the customer I thought BB would be more liberal with returns ,when they were not even open. She then went on to say that BB no longer carries this $10 item so she could not even make a exception.i asked for her supervisor and after that it just got ugly it was the single worst experience I have ever had in a retail store in many many tears if not ever! 


I am here to tell you that your refusal to accept a $10 item will cost a customer,which means I will never buy another refrigerator,TV ,computer or for that matter ever step foot in a store. 


I am going to put this encounter on my Face Book and tell of the treatment I got and ask to share and make up your own minds. Yea all over $10. I certainly don’t expect anything different from CS here as the corporate culture trickles down to the store level.

Posts: 8,291
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Registered: ‎11-10-2008

Re: Trying to return a $10 part?? Really want to loose a customer???

I'm sorry that you were feeling sick and had this issue happen. It's not any fun to be sick and not be able to do anything. Unfortunately, Best Buy's return policy generally has no exceptions. The only ones that can be made are by the manager or supervisor and they are outside of the return policy at the discretion of them.


In the end, their decision stands and they cannot offer any new resolution.


The return policy is also on the receipt and is also prominently displayed in all stores.


However you stopped at the supervisor part of your experience and you should have the right to speak to one if you are not satisfied. If you were denied the right to speak to one, well that's not good.


A best buy staff will be here as soon as they can with additional insight on this. Sorry you had a bad experience. Hope you can finally find a resolution to this.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎09-29-2008

Re: Trying to return a $10 part?? Really want to loose a customer???

Hello Unhappy58,


Welcome to our community. There is nothing worse on earth in my opinion than being flattened by an illness so profoundly that participation in life has to stop for a prologned amount of time. I've had this happen a few times in recent years; I would wish it on no one. I can certainly understand, therefore, the aggravation of being denied a return for an item purchased just before becoming ill. I regret that our store's decision disappointed you.


As I'm sure you're aware, Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside those time frames Best Buy cannot offer a return or exchange.


With that being said, I'd like to look into this for you. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • The Customer Service PIN from your receipt


To send me a private message, please click the button labeled "Private Message" in my signature below.


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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