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New Member
Posts: 2
Registered: ‎01-28-2018

Trash 15 day return policy!

I just moved across the street from a Best Buy. I bought an HDMI cable, too short, thought I’d return it. I have a Day today without the kids. Decided to make my returns to target, Home Depot, Best Buy, and ikea.
First stop , Home Depot. Waited in line for less than a minute, lost my receipt but they found it with a credit card, I was in and out in 5 minuets .
Next Best Buy. I was shocked and amazed that the return policy was 15 days. I was so shocked, I went to double checking the two of my receipts before I wasted time. Target 90 days and ikea 365 days! Needless to say I will never be shopping at Best Buy again. Feel bad for all the employees that will lose their jobs when this place goes bankrupt.
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Regular Contributor
Posts: 867
Registered: ‎02-09-2011

Re: Trash 15 day return policy!

Best Buy's return policy has been 15 days for quite a few years now, it used to be in line with other retailer's electronics return policies (Sears and Walmart I remember had the exact same policy on electronics purchased), but I know many have changed over the last two years while Best Buy's has not.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
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New Member
Posts: 2
Registered: ‎01-28-2018

Re: Trash 15 day return policy!

Thanks, yes I see . I haven’t shopped at Best Buy in years because- amazon. I decided to pay a premium for the convenience of popping in the local store instead of waiting for shipping. Won’t be doing that again! Not There’s a Walmart, target, and Home Depot in the same shopping center with the same items and a more flexible return policy for those of us who have busy schedules.
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Best Buy Employee
Posts: 1,996
Registered: ‎01-09-2015

Re: Trash 15 day return policy!

Be sure to keep an eye on the return policies in those places as well, Wal-Mart has instituted a 15 day return policy on the majority of electronics as this is becoming industry standard for these types of products.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 7,184
Topics: 116
Kudos: 447
Solutions: 395
Registered: ‎12-23-2016

Re: Trash 15 day return policy!

Hello Hotterbox,

 

Welcome to the Best Buy Community forums.  I’m sorry for my delayed response. The busy holiday season has us a bit behind and we’re doing our best to catch back up with everyone who posted here recently.

 

For most products, we do have a standard 15 day return period under our Return & Exchange Promise. For customers that join our My Best Buy program an achieve Elite or Elite Plus status that period is extended to 30 or 45 days respectively. Please note that there is a blanker 14 day return period for any device that can be activated. If you believe you may be an Elite or Elite plus member please send me a private message by using the link in my signature below with the customer service PIN from the bottom of your purchase receipt and your membership number or the phone number associated with it and I’ll be happy to review it for you.

 

Regardless, thank you very much for your feedback about the length of our return period. We are always listening and want to provide the best experience possible to our customers, and feedback like yours is vital in doing that. If you have any other questions or if there’s anything else I can do to help you out please let me know. I hope that you’ll give us another chance in the future to win you over with our expert service.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 1
Registered: ‎04-14-2019

Re: Trash 15 day return policy!

Ha! I luv that you can apologize for a delayed respose and a consumer has to accept your apology. But yet when we/consumer apologize for returning an item a little delayed we get told to buzz off....a little hypocrital , huh?!
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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Trash 15 day return policy!

Being rude doesn't change anything. The return policy is clearly stated at the bottom of every receipt that is given to customers after a purchase. That is the return period that has been in place for years at Best Buy. Some managers will offer store credit of the product isn't opened but that is up to the individual person.