01-28-2018 02:07 PM
01-29-2018 08:52 AM
01-29-2018 11:09 AM
01-29-2018 12:05 PM
02-01-2018 11:10 AM
Welcome to the Best Buy Community forums. I’m sorry for my delayed response. The busy holiday season has us a bit behind and we’re doing our best to catch back up with everyone who posted here recently.
For most products, we do have a standard 15 day return period under our Return & Exchange Promise. For customers that join our My Best Buy program an achieve Elite or Elite Plus status that period is extended to 30 or 45 days respectively. Please note that there is a blanker 14 day return period for any device that can be activated. If you believe you may be an Elite or Elite plus member please send me a private message by using the link in my signature below with the customer service PIN from the bottom of your purchase receipt and your membership number or the phone number associated with it and I’ll be happy to review it for you.
Regardless, thank you very much for your feedback about the length of our return period. We are always listening and want to provide the best experience possible to our customers, and feedback like yours is vital in doing that. If you have any other questions or if there’s anything else I can do to help you out please let me know. I hope that you’ll give us another chance in the future to win you over with our expert service.
04-14-2019 08:32 PM
04-15-2019 10:14 AM
Being rude doesn't change anything. The return policy is clearly stated at the bottom of every receipt that is given to customers after a purchase. That is the return period that has been in place for years at Best Buy. Some managers will offer store credit of the product isn't opened but that is up to the individual person.