08-23-2019 04:23 PM
5 hours later.....I still cannot complete my upgrade to the Note 10 plus.
Your systems won't process the trade-ins??????
It's release day.
This isn't something you checked ahead of time?
This is crazy.
08-23-2019 03:43 PM
It's Note 10 launch day.....and their system can't process trade-ins. Showed up opening.....4 hours later....Best Buy systems still can't process my ATT trade-in for the Note 10 plus. Other people waiting in store, also.
08-23-2019 05:01 PM
Just to clarify.....this is at the store in Culver City. My phone is ready for pickup....and the system can't process the trade in. I was #1 in line this morning. Now, almost 6 hours later.
08-25-2019 02:46 PM
Thanks for joining the Best Buy Community forums.I always like to grab the latest phone on launch day when I can. I'm sorry about that technical hiccough that cased a delay in getting your old phone traded in for you.
Were you able to get that phone picked up in the end? If not, please let me know, and I'll see if I can help at all.