08-06-2019 06:09 AM
08-07-2019 10:58 AM
Hi there, jrpollard1,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us!
I always track all my orders for updates, so I understand wanting to check on the status of yours after getting the notification. I'd highly suggest checking out our Order Status, Options, Tracking, and History article put together by my colleagues. This may help show you alternate ways to check on your order status without calling in. If you still were not pulling it up that way, we'd be glad to see if we can check the status for you! To do so, please send us a private message by selecting that option below in my signature. Be sure to include your full name, phone number, email address, and order number in your message. With that information, we can take a peak into this!