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New Member
Posts: 2
Registered: ‎01-13-2023

Total Tech Experience

Is there a direct telephone number for the Geek Squad? Can we not speak to store employees anymore? Is there a formal complaints line or email for customers? I’ve had an issue I’ve been trying to resolve for the past two-three weeks and have spoken to about 7 or 8 representatives and I have gotten no assistance whatsoever. Whenever I ask to speak to a supervisor, I either get the runaround or simply get transferred to another representative. This is pretty frustrating. What is the point of paying for the Total Tech service if there is no proper assistance being given?
Posts: 152
Topics: 1
Kudos: 18
Solutions: 5
Registered: ‎11-24-2021

Re: Total Tech Experience

Hello, hapicazo,


Welcome to our online community!


Thanks for reaching out to us here on Best Buy Forums, although I wish it were under better circumstances. This is far from the feedback that we strive to hear from our customers. Total Tech is a great plan to cover all the devices in your home, and should be easy to seek service under. I'm sorry to hear that wasn't the case. I would be pleased to assist you, kindly send me a private message with your full name, phone number, and email address. To send a private message, please click the blue button next to my signature below.


I look forward to assisting you.



Lisa|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or
New Member
Posts: 2
Registered: ‎01-13-2023

Re: Total Tech Experience

Hello Lisa,

The blue buttons I see are “Add Comment” and “Accept as Solution”.
Best Buy Employee
Posts: 2,644
Registered: ‎01-09-2015

Re: Total Tech Experience

Sounds like you’re in a mobile device, change the version from mobile to full at the bottom of the page.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***