Best Buy Store Purchase

[hapicazo]

Is there a direct telephone number for the Geek Squad? Can we not speak to store employees anymore? Is there a formal complaints line or email for customers? I’ve had an issue I’ve been trying to resolve for the past two-three weeks and have spoken to about 7 or 8 representatives and I have gotten no assistance whatsoever. Whenever I ask to speak to a supervisor, I either get the runaround or simply get transferred to another representative. This is pretty frustrating. What is the point of paying for the Total Tech service if there is no proper assistance being given?

[LisaF-BBY Social Media Specialist]

Hello, hapicazo,

Welcome to our online community!

Thanks for reaching out to us here on Best Buy Forums, although I wish it were under better circumstances. This is far from the feedback that we strive to hear from our customers. Total Tech is a great plan to cover all the devices in your home, and should be easy to seek service under. I'm sorry to hear that wasn't the case. I would be pleased to assist you, kindly send me a private message with your full name, phone number, and email address. To send a private message, please click the blue button next to my signature below.

I look forward to assisting you.

Respectfully,

[hapicazo]

Hello Lisa,

The blue buttons I see are “Add Comment” and “Accept as Solution”.

[jdogg836]

Sounds like you’re in a mobile device, change the version from mobile to full at the bottom of the page.