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New Member
Posts: 2
Registered: ‎04-13-2021

Too Many Returns

Hello,

I have been trying to buy a Zephyrus G15 laptop from Best Buy for a while now. I have had three so far - all three have had some sort of major defect, and I'm not really satisfied paying such a large amount of money to get a laptop that is defective. This is to say, will I get barred from returns if I try a third return? (I returned the first 2). And, no, I'm not being too overcautious, all the defects are/were very major, but I don't want to attempt an exchange if I'm going to be barred. 

Valued Contributor
Posts: 2,389
Registered: ‎02-07-2011

Re: Too Many Returns

There is no way to tell, it's up to the store manager now.
Posts: 705
Topics: 31
Kudos: 138
Solutions: 49
Registered: ‎02-08-2019

Re: Too Many Returns

Hey, harrigyoung!

 

Thanks for reaching out, and welcome to the Best Buy Forums. I'm sorry to hear that  your laptop has been having some major defects, and that this has been a repeated issue. I can certainly understand wanting some clarity on this situation.

 

Our Return & Exchange Promise does not call out a limit to exchanges, however it is up to a store manager whether a refund or exchange may be best, as nckhammond mentioned. Please let me know if you have any other questions or concerns, I'm happy to help! 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-13-2021

Re: Too Many Returns

Thank you for the responses. I bought all these laptops off bestbuy.com and had them shipped to me without going to a store. Since this is the case, is there any reason I would be denied a return/exchange?

Posts: 705
Topics: 31
Kudos: 138
Solutions: 49
Registered: ‎02-08-2019

Re: Too Many Returns

I understand, thanks for clarifying that a bit further! I do not see a reason in that case, unless you are outside of the timeframe of the Return & Exchange Promise for your order.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!