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Posts: 1
Registered: ‎08-01-2020

Told by employee I could walk-out

Today I went to Best Buy in Greensboro NC. I understand things have changed due to COVID. Believe me, I work in healthcare where things seem like they change daily. The only reason I went was to an Amazon fire stick. On the display in the back of the store, it said nothing about having the item up front in locked cages. So I waited in for 10 minutes with only one other person in front of me. Another employee let a couple jump ahead of me so he could check them out. He allowed the 6 feet rule to be broken because the man had to stand about a foot from me. Then he looks at me with an irritated look in his eyes and ask what I wanted. Keep in mind the other employee is still helping the same man. So far I have been in line for 20 minutes. I tell the irritated employee what I wanted. He seen they had it but couldn’t find the key because the other employee had it, By now I’m getting frustrated because the first employee has finished with the other customer and asked to help the people behind me, again breaking the 6 feet rule. After standing in line for 25 minutes, I was upset. I only wanted to buy this one time. So being frustrated I said something to the 2nd employee about how long the wait was taking as he is checking me out. It took less than 2 minutes to complete my purchase that includes getting the item from the cage. As I’m walking out the door, the employee tells me that I had the choice of walking out and we don’t want your business anyway. I was very upset. I have spent a lot of money in the past at Best Buy. I have been a loyal customer for many years. After this confrontation with this employee, I will not be back since my business is not wanted. I shouldn’t been in the store for more than 10 minutes. I spent 25 minutes in line for 1 thing.
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Registered: ‎11-23-2018

Re: Told by employee I could walk-out

Hello, Bdavis081974, and welcome to our online community!


Thank you for taking the time to share your recent store experience with us here on the forum. We never want our customers to be treated this way while in-store, and it saddens me to hear this interaction has deterred you from visiting again. It concerns me to know that safety guidelines may have been broken, and that you endured a longer than necessary wait time when looking to purchase something.


That being said, I'd like to do what I can to help as well as document your feedback in our corporate system. I have sent you a private message requesting a few more pieces of information to get started. You can find this in your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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