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Posts: 1
Registered: ‎06-18-2019

Thousand Oaks CA 91360 Store experience complaint

[ Edited ]


My name is Alexander {removed per forum guidelines}


Every single time I have gone into the best buy In thousand oaks, I have to deal with extremely rude employees, the worst part is that I am a good customer and I am very kind to them. Went in to buy airpods and I had to go find a employee to help me when there was 5 of them standing at the door who could clearly see that I needed help. One helped me after I interupted their conversation. The person that helped me was super hostile with me at the register for no reason. I even complimented his belt and he was still rude. Im going to return my product tomorrow and go buy it at the apple store just because the past 3 experiences I have had at best buy In thousand oaks were humilating. I hope you take my complaint seriously as I have lived in this area for 26 years straight and I dont think the people of my community appreaciate the awful customer service. I work at whole foods myself and I know what its like to work retail so I think its rediculous that I have to even write this message. thank for for your time. I appreicate you.



{removed per forum guidelines}

{removed per forum guidelines}


Posts: 588
Topics: 23
Kudos: 84
Solutions: 34
Registered: ‎07-23-2018

Re: Thousand Oaks CA 91360 Store experience complaint

Hi, Alexander,


Thanks for connecting with us on our forums! I know how important customer service is. We pride ourselves on our excellent customer service, and I wish you got to experience that. 


While we cannot change what has already happened, we would love to document your experience to help us address any potential coaching/training opportunities that may be present. Would you be able to send us a Private Message including your full name, email address, and phone number? I do realize that some of this information was present in your post. However, it was removed as our forums are a public place and we would never want anyone to access them without your knowledge. 

Austin|Social Media Specialist | Best Buy® Corporate
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