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New Member
Posts: 3
Registered: ‎10-16-2017

Thousand Oak CA store stole my Gift Card

[ Edited ]

I have this OMS purchase instore and the order got canceled. I used Best Buy Gift card for this purchase. The manager return the transaction to a new gift card for over$400.00. the gift card was never returned to me.  The gift card was spent by Store employee/manger for a iphone 7 at Burbank store. 

I spoke to the manager Eric {removed per forum guidelines} and he doesn't do anything. this is unacceptable. Stolen from customer is a crime!!

who should i talk to in order to get my money back?


Posts: 2,978
Topics: 23
Kudos: 281
Solutions: 173
Registered: ‎11-29-2016

Re: Thousand Oak CA store stole my Gift Card

Good afternoon stellarblue,


Thank you for visiting our Support Forums. I appreciate the opportunity to look into this issue for you further, and I’ll be happy to be your point of contact regarding this gift card going forward.


Because I was unable to locate any cancelled orders or gift card numbers using the information you provided upon joining our forums, I’ll need some additional information from you before I can begin my research. If you could send me a private message with the following:


  • Your full name

  • Your email address

  • Your cancelled order number (or Customer Service PIN located at the bottom of your receipt)

This should be enough information for me to get started. To send me a private message, you’ll want to use the blue “Private Message” button in my signature.


Hope to hear from you soon,


SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-16-2017

Re: Thousand Oak CA store stole my Gift Card

PM sent. please investigate asap. thank you