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New Member
Posts: 3
Registered: ‎03-22-2019

This is why AMAZON is killing all major stores!

What a disappointment!


I am in business in Mexico, my laptop went broke so in order to avoid buying in any store, I go to BEST Buy, I PAY MORE and buy a new laptop with them. I inform the seller that I live in the USA and that I am only doing business in Mex. He tells me there is no problem Best buy North America is one....cool that is why you pay more, right? For a brand, for their service and support....WRONG!!!!!!!!!!!

 

 

4 months later the laptop starts failing. I take it to the store and they tell me: I can not give you a guarantee because you bought it in Mexico ... yes in a BEST BUY FOLLOWING THE INSTRUCTION OF YOUR SELLERS!

 

 

This is ridiculous, this is why AMAZON IS THE BEST AND ONLY OPTION TO GO.

No more Sears, no more ToysRus...and PROBABLY SOON NO MORE BEST BUY....AND BECAUSE A reason!

 

BEST BUY: Do not forget who are those who make you earn money; your customers!
You owe it to them or AMAZON WILL TAKE YOUR BUSINESS! BECAUSE THEY ARE DOING SO

New Member
Posts: 3
Registered: ‎03-22-2019

THIS IS WHY AMAZON IS KILLING ALL "MAJOR" STORES

What a disappointment!


I was in business in Mexico, my laptop went broke so in order to avoid buying in any store, I go to BEST Buy, I PAY MORE and buy a new laptop with them. I inform the seller that I live in the USA and that I am only doing business in Mex. He tells me there is no problem Best buy North America is one....cool that is why you pay more, right? For a brand, for their service and support....WRONG!!!!!!!!!!!

 

 

4 months later the laptop starts failing. I take it to the store and they tell me: I can not give you a guarantee because you bought it in Mexico ... yes in a BEST BUY FOLLOWING THE INSTRUCTION OF YOUR SELLERS!

 

 

This is ridiculous, this is why AMAZON IS THE BEST AND ONLY OPTION TO GO.

No more Sears, no more ToysRus...and PROBABLY SOON NO MORE BEST BUY....AND BECAUSE A reason!

 

BEST BUY: Do not forget who are those who make you earn money; your customers!
You owe it to them or AMAZON WILL TAKE YOUR BUSINESS! BECAUSE THEY ARE DOING SO

Highlighted
Contributor
Posts: 489
Registered: ‎02-07-2011

Re: This is why AMAZON is killing all major stores!

Best Buy US, Canada, and Mexico are 3 completely different businesses. You should call the manufacturer of your laptop and see if it has an international warranty.
Posts: 51
Topics: 4
Kudos: 11
Solutions: 4
Registered: ‎10-03-2017

Re: This is why AMAZON is killing all major stores!

Hi there GianaroRazaguzzi,

 

Welcome to the Best Buy Support Forums! 

 

Not knowing where to go if and when you have computer issues is definitely concerning, and I can understand your frustration here. As Best Buy Mexico and Best Buy Canada do operate as separate entities, they may have different policies and procedures than you would typically find here in our United States Best Buy stores. I do apologize for any confusion this may have caused or if you had received any misinformation while shopping in one of our Best buy Mexico stores. As your laptop should have come with a manufacturer warranty, I would recommend reaching out to the manufacturer of your laptop directly to see if they offer international coverage. They would be your best point of contact for assistance with your computer.

 

If you have any other questions, please feel free to let us know!

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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