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Posts: 1
Registered: ‎02-26-2019

The worst refund and customer service experience ever! Thanks Joly...

[ Edited ]

Maybe Hubert Joly can help us? You know, the Chairman and CEO of Best Buy Co. Inc.? Maybe we should ask Jesus at this point? Returned a $2,061.49 (cash purchased) laptop (mint, opened & unused) Tran# {removed per forum guidelines}. We were told by the manager that we should expect a refund check in 5 business days but usually takes only 3 days. To this day 2/26/19, we still have no refund, no idea if one was sent or when it was sent. Along the way going back and forth by phone with managers (Team Leaders?) and strangers at 1-800 BESTBUY I've been lied to several times it turns out, have been cut-off and even hung up on this week by a "Leader". They promised tracking for the check but again a lie. When someone pays with cash over $800 in store you should tell the customer it could take months to get their money back in the event a return is made. If I had been given my cash back on 1/11/19 for the return, I guarantee you I would have wandered the store and bought something (I'm a huge Blu-Ray collector) Now, myself and extended family will never buy anything with your company Including Magnolia without a deserved personal apology from Hubert. Would sending the refund check to the store by the (Refund Team?) work? This refund money is for my son in college from Christmas! Shame on your company and your CEO...Mr. Customer Service is our focus...

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Registered: ‎08-08-2017

Re: The worst refund and customer service experience ever! Thanks Joly...

Hello John,


Welcome to our community.  As a student myself, I know how crucial it is to have a functioning computer to submit assignment, study for exams, and participate in online lectures at any given time.  As a consumer, though, I recognize the importance of receiving my refund in a timely manner whenever I return a product to a store, and I'm sure I wouldn't feel comfortable waiting so long for such a large refund.  We should always be truthful with our customers, and I was quite unhappy to hear that your attempts to check the status of your refund have been previously met with a cold shoulder from our agents.  You have my sincere apologies for our having disappointed you.


I'd be delighted to look into this for you, but will need some additional information first.  Please keep an eye out for a private message headed your way, which can be viewed by logging into the forum and selecting the orange envelope at the top of the page.


Thanks for posting,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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