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Posts: 1
Registered: ‎02-02-2020
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The article was crushed.

[ Edited ]

my order {removed per forum guidelines} .



 I picked up something yesterday.
I send a picture after I put it in this morning.
It's close to home, and it's not heavy, so I took a sip.
I had never bumped into anything and the items in the box were well packed.
I'm really upset that I'm dented like this.
But if it works, I'll use it. But if it doesn't work, I plan to return it.
I'll pray it works.

I think it can happen in many processes.
I hope you will sell the goods carefully from now on.

Posts: 12,182
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Registered: ‎01-03-2013

Re: The article was crushed.

Hi there, fafamin, 


Welcome to the forum, and thank you for connecting with us! We do our best to provide quality products to our customers, and in appropriate condition. Hearing that you've received a dented item isn't at all the experience we want for our customers. 


Please know that even if it works, you should be able to return or exchange it within our typical 15 day Return & Exchange Promise. While I understand you're willing to keep it if it works, I would still like to dig into this with you. Please keep an eye on your inbox in the top right corner of the page for my private message coming your way. 



Tasha|Social Media Specialist | Best Buy® Corporate
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