03-18-2019 11:49 PM
03-19-2019 12:00 AM
03-19-2019 11:09 AM
When our customers visit our stores, we expect them to be treated with dignity and respect. We also anticipate that all of our customers will receive amazing customer service and be supported along the way with all of their technology needs.
The experience you have described here goes against the equality we deeply believe in and is unacceptable to us. We would love to continue to review this here in our Corporate office.
The best way for us to do that would be to be able to notate your experience through a case on our side. To begin a case, I will just need you to private message me with your phone number, full name, email, and the city and state of the Tri County store you are speaking about.
To send a private message, simply select the blue box labeled Private Message to the right of my signature.