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Posts: 1
Registered: ‎09-01-2021

Thank you to Chuck at Best Buy in Hyannis, MA for outstanding customer service

Chuck at Best Buy in Hyannis really went above and beyond today, Wed Sept 1, 2021.   I had trouble getting a car seat out of the car in order to get a small refrigerator in the back seat, and the fridge was stuck half in/ half out of the car.  I couldn't leave the car to ask for help, I couldn't get a store employee on the phone which only routes to a national call center.  After a half hour of trying and failing, I saw the Geek Squad garage door open and ran over to ask for help.  Chuck not only got the car seat out but also loaded the fridge for me.  I am extremely grateful.  I'm sorry I don't know his last name but I hope he will accept my sincere gratitude.

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Registered: ‎10-19-2017

Re: Thank you to Chuck at Best Buy in Hyannis, MA for outstanding customer service

Hello, 1000mellie,


Welcome to the forum!


Thank you for taking the time to share your great experience with Chuck at our store in Hyannis, MA! Being a mom of five boys myself, I know how tough that situation was for you. I’d love to get this documented and shared with the store’s management. Will you please send me some more details? I need your full name, phone number, and e-mail address.


To PM me, click the blue button next to my signature below labeled "Private Message," and I’ll keep any eye out for your reply! Thanks again for taking the time to write us, and let me know if you have any questions.


Thank you for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
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