03-23-2019 02:08 PM
I'd like to send compliments to a Geek Squad employee in the San Diego area -- Vincent. I had a nightmare with a 2 year old Samsung washer for over a month during the holidays. Vince was here multiple times, trying very hard to make a stubborn washer fixable. He and his Geek Squad gurus tried everything possible to make the washer usuable. Finally, after 6 weeks, the gurus decided that they had spend more money, parts and labor, on a washer that was never going to work. Vince's patience was truly amazing. When we got the new washer (obviously not Samsung), we got another Geek Squad plan, because having one, and having Vince as our representative, showed us that Best Buy really stands behind their products.
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03-23-2019 04:43 PM
Hey there jonfin,
Thank you visiting us again here on our forums and letting us know about your recent experience with this appliance repair. It's always great to hear about our Agents and employees in store doing a great job. I know having any appliance go out is a huge inconvenience so I'm very glad to hear we could get everything taken care of. I appreciate you taking the time to tell us about this and I'm glad to make sure your feedback gets to the right place. Please don't hesitate to let us know if we can ever help you in the future, we're here to help!