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Posts: 1
Registered: ‎06-24-2019

Terrible service over missing item

I was in the market for a new refrigerator and a camera, for some reason, I thought Best Buy would be a good place to make both purchases. On June 8, 2019 I purchased an open box camera (it was discounted twice because of the length of time it remained in the store) supposedly there were no missing parts, which I later discovered to be untrue. The store happens to be located 25 miles from my home because I was looking for a fridge at the Best Buy outlet earlier that day.  


Later that night, I discovered the USB charging cable was missing from the box, I called the following day and spoke with a young lady, who went back and forth speaking with a manager named Jeremy. I was told to come ALL THE WAY BACK TO THAT STORE just to pick up the cable instead of visiting a convenient location closer to my home. Apparently, there was no way around this, it could not be mailed nor would another location accommodate me…I just had to stop in the store whenever I could for the part and a price adjustment OR purchase one myself.


Fast forward to June 23, 2019 when I was able to visit the store, during the visit I purchased a refrigerator for $2600 and inquired about obtaining the charging cord for my camera. Jeremy was not at work that day and when called claimed to recall nothing of my issue, although Brad (the camera associate) somehow knew all about my issue. Next, there was a mad rush to see who could assist me the least, there was Kate (the manager who was not wearing a name tag) and Roland (Geek Squad supervisor). After putting on a show of searching for the item, both of your employees had the audacity to advise me to purchase a cord that should have been included with my camera because “the camera had been discounted enough for you to buy the cord…from us”.


Customer service with your company is a joke! The reps at the 1-888-BESTBUY number simply refer customers back to the store; how are your managers held accountable?! In addition, they cannot give the name or number of the district manager. I expected 100% of my product not 90%, furthermore, if there is no resolution I want to return the camera and NOT be forced to pay a restocking fee. In addition, I will cancel the delivery of my $2600 refrigerator, as Best Buy does not deserve my hard earned money.  You guys need to come up with a better way of dealing with customers, or it will not be long before Amazon puts you out of business. I hope you prove me wrong and take this issue seriously.

Posts: 5,999
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Registered: ‎08-21-2017

Re: Terrible service over missing item

Good afternoon, KBombShell,


Thank you for taking the time to join our community forum and writing to us about this purchase. I can certainly understand wanting to ensure all of the items you expected with your purchase. I know it's not always easy to return to the store where you made your purchase and I would be happy to see how we can best assist you with this. I'd like to take a deeper look in to your purchase. Can you please send me a private message with a few more details? I will need to verify your:


Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt)


To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can continue to research this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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