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Posts: 1
Registered: ‎11-14-2021

Terrible experience

I had a terrible experience with valley stream best buy where they were holding the wrong item but were willing to sell me the wrong item if i add $300 to what i already paid for my pickup order. The next day i came in to talk to them again and the manager made an accusation of seeing me on camera with the product leaving the store the day before. Then she was later able to find the correct item i was accused of taking. I walked out with the correct item finally but very dissatisfied and without an apology
Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Terrible experience

Good afternoon, Matt576,


While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to join our Community and share your experience with us.  We hope our customers will have a positive experience whenever shopping at one of our stores, so it’s disappointing to hear your visit ended on such a sour note.


We take feedback we receive from our customers very seriously here at Best Buy, so I’d like to gather some additional information from you via private message, so we can fully document your feedback.  I’ll be sending you a private message to gather the information I’ll need, which you can read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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