11-14-2021 08:52 AM
11-15-2021 04:46 PM
Good afternoon, Matt576,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to join our Community and share your experience with us. We hope our customers will have a positive experience whenever shopping at one of our stores, so it’s disappointing to hear your visit ended on such a sour note.
We take feedback we receive from our customers very seriously here at Best Buy, so I’d like to gather some additional information from you via private message, so we can fully document your feedback. I’ll be sending you a private message to gather the information I’ll need, which you can read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
See you up there,