12-03-2019 12:24 PM
Can't promise a different outcome than what you've already been provided, but if you're willing to post up what you're looking for assistance, perhaps a moderator can assist quicker and more efficiently. We appreciate the time you've spent registering with the Best Buy forums and I'm hoping a moderator can assist you when your posts arrives in their queue. This is not an immediate response platform and your patience is greatly appreciated until one stops by!
12-10-2019 11:26 AM
Welcome to our forums, Sam786,
My apologies for the delay in our response to your post, as we’ve experienced a bit of a backlog on our Support Forums over the past few days. I appreciate your patience, and I’m thankful you’ve joined our Community.
As autotech796 has mentioned, you’ve certainly come to the right place for assistance. While I’ll be unable to guarantee an alternate outcome than the one it sounds like you received at your local Best Buy store, I’ll be happy to offer any additional assistance I can. If you’d like to provide us additional context regarding your experience, you’re welcome to post again here, or feel free to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,