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New Member
Posts: 1
Registered: ‎02-27-2022

Terrible experience - Wyomissing PA store

Today I went in to replace my sodastream cyclinder. The woman at the register (Des), rang it up incorrectly as she did not process it as an exchange but a new purchase. When I said the price was incorrect and to call Val to ring it up correctly (same thing happened last time I purchased a refil), she had a major attitude and said I was being passive agressive and to "watch my mouth". It was extremely disrespectful. 

 

I had a supervisor come over to ring out the replacement correctly. Meanwhile, Des still keep going by saying "go ahead speak to her like you spoke to me". While the supervisor rang me out correctly, she did not correct Des or tell her to stop in from of customers.

 

We spend quite a lot at Best Buy (Elite Plus member for the past few years) and I've even worked at this store a few years back during the holiday season. I understand the store is hiring a new full time manager. That person has some work to do if this is the quality of their employees. 

 

Not that it matters to Best Buy, but I'll plan to take my business elsewhere. We just purchased a second home and planned on going to Best Buy to purchase new TVs, security system, cameras, etc. as the house is a blank slate. I'll now plan to order off Amazon or look to other local retailers. I also plan to cancel my Best Buy card and stop shopping at Best Buy unless absolutely necessary.

 

I would provide feedback to the store or corporate but they don't list an email for customers. This experience has led me to do more and more shopping online since I don't have to deal with disrespectful employees. Even Amazon has an email address and phone number if you need to reach them. I've had one or two bad exeriences with Amazon deliveries and they took care of it immediately with no questions asked. Very good customer experience. This is another reason brick and morter stores are dying out.

 

A bit of a rant I know. But it really terrible that this occured and no one, not even the supervisor (she said she was new) did any corrections. I'll just take my money elsewhere in the future.

Social Media Specialist
Posts: 84
Registered: ‎10-19-2020

Re: Terrible experience - Wyomissing PA store

Hey there, Ferragame, 

 

Thanks for reaching out via our community forums. I regret to hear that you had a negative experience at of one our stores, and I can understand how frustrating that may be. We appreciate you taking the time to reach out and provide us with your feedback and concerns. I would love to get your experience documented here in our Corporate systems, and I would also like to get this feedback passed along to store leadership on your behalf. Could you please send me a private message with your full name, phone number, email address, and the location you were shopping at? I look forward to speaking with you soon.

 

All the best,

 

Jacob

Best Buy Corporate 

 

Jacob W|Social Media Specialist | Best Buy® Corporate
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