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Posts: 1
Registered: ‎04-29-2021

Terrible customer service

I went to the store in Branson to buy a laptop it took me an hour to get help. Today I came in Looking to buy a mesh Looking to buy a mesh router system ,, And security cameras. Employees standing around chatting with each other I could not get any help so I just leftI do not plan on going back unless I absolutely have toI do not plan on going back unless I absolutely have to. I have been shopping here for years and always had good service I don't know what has happened to this place
Posts: 4,858
Topics: 52
Kudos: 347
Solutions: 296
Registered: ‎11-29-2016

Re: Terrible customer service

Good afternoon, Screamingcrab,


Welcome to our forums, and thank you for sharing your feedback with us.  No matter how a customer chooses to shop with us, we're hopeful they'll have a positive experience throughout their interaction, so it's disappointing to hear your most recent visit to our Branson, MO location didn't go as smoothly as we would have hoped.  


I'd like to make sure we're properly documenting your feedback, as well as forwarding your concerns to the appropriate leadership at our Branson, MO location, so they might address any coaching or training opportunities that may present themselves.  For me to do so, I'll just ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address


To send me this information privately, be sure to use the blue "Private Message" button in my signature, and if you're accessing our site on a mobile device, you may need to switch to "Full" or "Desktop" view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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