08-21-2020 02:01 PM
08-25-2020 12:17 PM
Welcome to our forums, Disappointed6,
Whether it's by phone, chat, online, or in our brick and mortar stores, we hope to provide a positive experience for all our customers who choose to contact us. We certainly strive to make it easy to get in contact with someone to answer any questions you might have, so it's disappointing to hear your call to your local Best Buy store not only took over 40 minutes, just to get the answer you were looking for, and I apologize for the frustration this experience has undoubtedly caused.
Since posting to our forums, or making your initial phone call, were you able to get the answer to the question you had? If not, our Help Center may be able to provide some valuable insight, otherwise, feel free to post here again, and I'll be happy to offer any additional assistance I can.