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New Member
Posts: 3
Registered: ‎04-10-2021

Terrible customer service

Hi I just wonted you to know about a experience i had at your Douglasville Ga. store. My family and i were looking for a new refrigerator so we went to your store bad idea. We entered the store and were stopped and ask what we were looking for I answered and the rude man at the entrance immediately told us it would be over an hour before some one could help us, I said ok we just wonted to look around he rudely said again it would be over a hour before someone could help us. It was like he did not wont us in his  store , we all had mask on except for two small children. I turned to my family and my wife gave me that look i told the rude man we were leaving and he made us go back out the entrance. So we went to HD and were talking to another couple and said they got the same treatment in your store. I have bought a lot of items from your store in the past you just lost a customer . I usual just walk away but this guy was rude and his posture was very uninviting  .

 

So if you dont wont people just look ing around your stores, close like the outher stores like yours did.

 

                                                Will not be back  

                                                                         RN

Posts: 10,083
Topics: 1,485
Kudos: 722
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Solutions: 319
Registered: ‎11-10-2008

Re: Terrible customer service

I don't know why you would have to wait an hour for someone to help you. Most BBY Stores are limiting people in the store due to the ongoing pandemic. So because of this you may experience faster service. Waiting an hour seems absurd in my opinon.

 

Of course a BBY Mod can help, you may have to wait for their reply, though.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 3
Registered: ‎04-10-2021

Re: Terrible customer service

The rudeness was the big problem you missed the point of the complaint.
Posts: 6,425
Topics: 218
Kudos: 500
Solutions: 326
Registered: ‎08-21-2017

Re: Terrible customer service

Welcome, SRN,

 

Thank you for taking the time to reach out to us here on our community forums and letting us know about your visit to our Best Buy Douglasville location. I know a new refrigerator is a big purchase so I can understand wanting to make sure you know what this looks like before making a purchase. We strive to make every purchase as smooth as possible and I'd like to make sure I get your feedback to the right place.

 

While we are currently limiting foot traffic in our store locations, it does seem strange that you wouldn't be able to get assistance for over an hour. Did you have the opportunity to speak to a store manager about your experience trying to get assistance? If not, I would be glad to reach out to them on your behalf. What date and time did you visit this store? Do you recall the name of the associate you spoke to?

 

I'd also like to document this here at our Corporate Campus and will need a few more details to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎04-10-2021

Re: Terrible customer service

You to have missed the just of the complaint. The rude door man did not say that in concern for my and the employees safety we had a wait. NO he acted like he did not wont us in the store . And by the way when you ask for all of my personal information to put in a file AT CORPRATE sounds bad think about that . I am done will shop some where else Thanks for the reply
Posts: 6,425
Topics: 218
Kudos: 500
Solutions: 326
Registered: ‎08-21-2017

Re: Terrible customer service

I see, SRN,

 

Please let me know if you change your mind. As I mentioned I'd like to make sure the management team at our Best Buy Douglasville is aware of your experience so they can look further into this matter as well as document this here at our Corporate Campus.

 

Have a great weekend!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!